Rebound Electronics

Quality

Quality is paramount to Rebound. It's a fundamental part of our culture, and we are continually improving our working practices and processes so that we understand and meet our customers' requirements, and ultimately exceed those requirements by providing a quality of service that is second to none.

In recognition of our commitment to quality, we have achieved several levels of certification. Most recently (March 2014) we were re-certified to AS9120 standard; this re-certification also includes a Change to Approval, which incorporates our Monchengladbach office in Germany.  In February 2013 we gained ISO 13485 accreditation for medical markets and previously (July 2012), we also became the first UK electronic component distributor to achieve the prestigious SC21 Silver accreditation. Our certifications include:

  • AS9120 Rev. A
  • SC21 Silver 2012 & 2013
  • ISO 13485:2003
  • IS9001:2008

View our Quality certificates here:

SC21 Silver 2013

ISO 13485:2003

ISO 9001: 2008 and AS9120

Through working on these excellence and quality programmes, we have seen significant improvements in our workplace and operations. These improvements have lead to a raised performance in our supply chains.

With dedicated purchasing teams in Europe, Asia and USA, having local support across the globe enables us to arrange supplier audits in most countries within 24 hours. Supplier audits are essential and are carried out routinely. As part of our commitment to customers, we have introduced an in-house traffic light system for vendor selection, providing clear classification to buyers and providing the structure for initial evaluation, performance monitoring and re-evaluation activities, ensuring the continued integrity of the supply base.

Over 80% of all product purchased comes from green channel sources.

  • Green
    The green channel is fully traceable and trusted.
  • Amber
    The amber channel provides some levels of traceability, based on emerging trading relationships, some increased inspection and testing may be required
  • Red
    The red channel are non-preferred or unproven channels.

As part of our quality procedures, we utilise a Western owned and operated, ISO9001:2008 approved, test house located in Asia which provides additional support and security when sourcing via the red channel. We obtain the consent of customers who wish to use this route, and we also work closely with manufacturers to validate the authenticity of parts.

We continually strive to develop and strengthen our quality management system in order to remain responsive to our customers'; requirements and to the dynamics of the ever-changing market. In addition to external supply chain activities, we also have in place stringent warehouse inspection procedures. All products, without exception, are photographed and are fully traceable from PO receipt through to sales order dispatch. With a CRMA rate of less than 1% our quality statistics speak for themselves.

Quality Policy

  • We recognise that the future success of Rebound Electronics depends upon the products and services we supply continually meeting the requirements and expectations of our customers. Our Hybrid Distribution model is helping purchasers safely buy electronic components in today's volatile market.
  • We understand that our actions and those of our suppliers affect both our customers and our organisation. Over 80% of all products purchased comes from Green channel sources. Utilisation of a Western owned and operated, ISO9001:2008 approved test house located in Asia, provides additional support and security when sourcing via channels identified as higher risk.
  • We have in place stringent warehouse inspection procedures. All products, without exception, are photographed and are fully traceable from PO receipt through to Sales Order despatch. With a reject rate of less than 1% our quality statistics speak for themselves.
  • Through our Management Review Process we continually ensure that our processes remain efficient and relevant allowing us to function effectively and adjust to the varied needs of our customers.

Download a copy of our Quality Policy

Quality Objectives

  1. To ensure that our processes are efficient, effective and relevant and are continually reviewed as part of the Continuous Sustainable Improvement Plan (C.S.I.P)
  2. To achieve high levels of product quality and conformity, with a targeted customer rejection rate of no more than 1.0%
  3. To continuously review, evaluate and develop our supplier base to achieve a core of preferred suppliers

Downloads

Rebound Counterfeit Policy Statement

Rebound REACH Position

Rebound Conflict Minerals Statement

Rebound Environmental Policy

Rebound Quality Objectives

Rebound RoHS and WEEE Statement