Rebound Electronics has been awarded AS9120 accreditation following a nine month process of procedure reviews and training. The accreditation comes as the company also works towards elevating its SC21 accreditation to bronze status. These announcements are testament to the company´s ongoing commitment to delivering high standards of quality and customer service in conjunction with the continuous improvement of the business processes as they expand further into the Global Market.
Sheila Lord, the Group Materials & Quality Manager, explained why this work is so important to Rebound:
"We have been working on AS9120 accreditation since June last year in conjunction with our plans to achieve bronze status SC21 accreditation. The process has made us look at, and streamline, many elements of our Hybrid Distribution operations to ensure that we meet our goal of continually improving our quality levels and customer service. These areas have included traceability on sources of supply, improving the efficiency of our internal systems and procedures as well as internal training for our team. Ensuring that we remain committed to the development and improvement of our people and our processes will help to maintain our drive towards lowering customer RMA rates still further and delivering real value to our customers".
Rebound has been pivotal in re-defining the electronics sourcing model with the introduction of the term ‘Hybrid Distribution’. With years of experience in the electronics industry it became apparent that the market place was in need of a fresh approach to how electronics products were procured. This change in direction was being driven by market conditions and the customers’ need for suppliers to bridge the gap between current market offerings and a more focused approach to their needs.
The concept sounds easy but in fact requires commitment throughout the organisation in order to make it work. Rebound’s background was primarily as a broker. However, this part of the industry is completely unregulated and fraught with issues such as counterfeit or unreliable, substandard product, especially given the increasingly strong influence of internet based business.
A true Hybrid Distributor can be defined as a company that can truly offer all of the following attributes:
Rebound is now a worldwide company with headquarters in Newbury, UK and a further 24 offices throughout Europe, Asia, North America and South Africa.